CUSTOMER SERVICE

RETURNS

• No returns, refunds or exchanges after 15 days of receipt.
• Must have complete or original packaging including, original receipt.
• Shipping charges cannot be refunded.
• Damaged or Used products are subject to a 15% restocking fee.

MISTAKES HAPPEN:

We make every attempt to avoid errors. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause.

Toll Free Number: 1-888-800-7597 (Please leave us a message with your name, telephone number, and time zone and we will get back to just as soon as we are able)

Telephone support hours for placing phone orders 10am-4pm Eastern Time. If you are directed to our voice mail please: leave your telephone number, name, a very brief message, current time and time zone. We will return your call as soon as we are available.

For technical support or any questions you may have, we highly recommend E-Mailing us if you have the capability.

E-MAIL: records-needles@kconline.com (24-hours)